Gabrielle's Life and Writings

Gabrielle Lawson, writer of Fanfiction. I will use this space to keep a journal about my writing, the progress I'm making, stories I'm working on, writer's blocks I'm having, our adoption process and progress and just life in general.

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Location: Missouri, United States

I'm multifaceted and highly educated. I have a BA in History and an MA in Museum Studies. But I couldn't make a living in a museum, so my hobby--computers--became my living. I'm now a charter member Microsoft Certified Desktop Support Technician. I aspire to be a professional writer and/or poet. I am a Christian and have been living by His grace for the last four years or so, despite the MegaStress and now the GigaStress. He keeps me going, and displays His glory still, in my life.

Monday, May 10, 2010

Update on the Rental Car Disaster

I called Customer Service today and they said that since it's a claims issue, I have to take it up with the location. In other words, the same people who are trying to screw us. They did give me the name of the general manager--not the guy I dealt with last night. But if she doesn't help (I left VM), or if she's in league with them, we have no other recourse. I suppose, I can try to fight the charge on my credit card.

I tried calling again this morning and didn't even get an answer. I was on hold for more than 20 minutes. I had to hang up. I tried several more times and finally got her voicemail again. Now that I have her extention number, I can call her directly and leave another voicemail without waiting on hold.

After a fourth voicemail, she finally called me back but told me I had to speak with someone else and gave me his extension and transferred me. And, of course, I ended up in voicemail. I called again over an hour later and again, got voicemail.

He finally called and said he'll look into it on his end. At least he spoke to me respectfully but I don't trust anyone at that company yet. We'll see.


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