Rental Car Fiasco solved--but not to complete satisfaction

I finally heard from Budget at the airport for myself. He called and my husband answered yesterday. They agreed not to charge us for the scratches. They did take off $30 for our coupon. So we were only charged $109.22. That is acceptable. However, I'd like to know that the people involved, especially the manager on duty Sunday night, Matt McGee, are at the very least reprimanded for the way I was treated.

So that's settled, financially anyway. It's even less than I budgeted for. We can still pay off that credit card this month.